Author(s): Kalpana Solanki
This research project discusses the effectiveness of the Human Resource Management techniques used by Etihad Airways to motivate its employees and to provide productivity and job satisfaction. The Etihad Airways industry is a service industry which is always depends on the services provide by the staff which helps the airlines in the profitability and to improve business performance. The HRM department plays an important role in the motivation of employees and finds the best techniques to resolve the coming up issues. The aim of this research is to analyse the human resources practices of Etihad Airways on employee’s motivation. The other objectives of this research project are to describe techniques in HR Management, measure the level of job satisfaction of the airline’s employees and identify the employees motivating factors to make a better organization. It is really a challenge for the airline industry to find the right strategic balance between providing an efficient customer service and employees job satisfaction.