Journal of the International Academy for Case Studies (Print ISSN: 1078-4950; Online ISSN: 1532-5822)


Analytics of Employee Withdrawal Behaviour and Turnover: Starbucks

Author(s): Maria Almary, Sarah Albawardi, Maryam Hilal, Lujain Albattah, Noura Alammari, Zahra Afridi, Hoda Mahmood Abosamh, Ibrahim Alsidra, Maqsood Muhmud.

Employee withdrawal behaviour is an important topic for all businesses because every business faces this challenge and can improve upon it. It has serious consequences on productivity, effectiveness and efficiency of company operations. It is an intricate topic that is intertwined with various concepts under the field of organizational behaviour. There is no single variable or indicator that directly leads employees to engage in withdrawal behaviour. However, an accumulation of indirect variables increases the chances of withdrawal behaviour and if left unmanaged, lead to employee turnover. Thus, the purpose of our paper is to explore, showcase and discuss the different indications of employee turnover and its relation to other organizational behaviour concepts. We also provide recommendations on some cases. We limit our study to the company we chose, which is Starbucks. Throughout the text, we may substitute the concept of employee turnover with employee retention, although those two concepts are not exact opposites of each other. The reason for this is limitation of the data we found. The paper will shed light on this topic and become a base upon which further study is conducted.

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