Author(s): Muhammad Nawaz, Ghulam Abid, Khurram S. Rana, Muhammad Ahmad
This study aims to sightsee the importance of Organizational Citizenship Behavior (OCB) in public and private hospitals of Pakistan. It is found imperative to examine the impact of prosaically motivation and psychological capital on the OCB of nurses. We also investigated the role of workplace incivility as a moderator on the associations of prosocial motivation and OCB, and psychological capital and OCB. We sampled the nurses of public and private hospitals of Pakistan. All data were collected on-site during paid working hours of healthcare professionals without any kind of interference of authors. Nurses and their immediate supervisors (i.e., doctors) were surveyed at two time points in order to minimize common method biases. Results show that prosocial motivation has significant positive impact on OCB while psychological capital has an insignificant impact on OCB, however self-efficacy (a dimension of psychological capital) has significant impact on OCB. Further, workplace incivility as a moderator significantly influences these linkages. Findings suggest that hospitals should strive to cope workplace incivility in order to improve the OCB of nurses. Therefore, hospitals should not tolerate the uncivil behaviours in order to ensure the high level of OCB.