Author(s): Mohamad Ibrahim Hassan Mohamad Al Jasmi & Mashitah binti Mohd Udin
The aim of study is to examine the impact of the crisis readiness, crisis awareness, crisis control, crisis response on the effective crisis management. Besides to technology usage as a moderation relationships to effective crisis management in Dubai Airport. The study assumed that the crisis management, the practices, and technology use can be measured in numbers and prediction can be acquired from analysis. Therefore, the study is belongs to positivism philosophy, deduction approach, quantitative methodology, empirical survey passed study, used cross sectional data, and data is original. The target or study population chosen for this research is the totals number of employees both senior and junior staffs working at the Dubai international airport. The reason for this is that if crises stuck, all will be affected, and they have a big role to play in managing crisis. The actual sample size is 364 employees and the distributed survey is 440, which distributed by using face-to-face data collection methods in a convenience technique of samples selection. Overall, direct relationships for the four predictors of crisis management is significant; The precedence for the relations based on the path coefficient value is crisis awareness (0.319), crisis control (0.107), crisis readiness (0.368), and crisis response (0.283). For the moderating relationships of technology use, three interactions have a positive significant interaction; crisis control (0.048), crisis response (0.078), crisis readiness (146); but the Crisis Awareness (CA) has no significant change based on technology use.