Author(s): Ricardo M. Pino, Jorge Pena
The authors present a study case that allows the analysis of both inventory management and crisis management in a cash-in-transit company, one of the leading companies in its sector, which operations in South America. Crisis appear without notice and, although many companies have a crisis management protocol and operation manuals indicating how to act, little is known of what to do if, when they face the crisis, they realize that the protocol is out-of-date. In this case, not only the inventory management system has to be reviewed but the whole crisis management system as well.