Author(s): Phornpimon Aodton, Thitinant Wareewanich, Thitinan Chankoson
Industries in service sector are highly employee-oriented and their workforce is the main factor in assuring success. Following this, the main purpose of this study is to examine job satisfaction of the employees of Indonesian hotel industry through ensuring supervisor’s cooperation, career growth opportunities and gratitude with the mediating role of work atmosphere between supervisor’s cooperation and career growth. The study was done quantitatively with the utilization cross-sectional design. For this study sample size is 175 and in order to collect data random sampling technique was used. To analyze the data PLS software has been used. The study findings were positive and significant and according to these findings this study concluded that the role of supervisors’ cooperation, and opportunities related to career growth serve as a bridge in fostering the job satisfaction among employees as cooperation from the supervisor and opportunities for achieving the success in career make the work atmosphere productive, friendly and positive. On the other hand, showing gratitude on the efforts, ideas and participation play very influential role in making the employees highly satisfied with the job. From the practical point of view managers/employers need to show their support and gratitude to make the work atmosphere more friendly and firm support in terms of providing career enhancement opportunities also generate affection and warmth in the work atmosphere which make way towards the enhanced job satisfaction of the employees.