Journal of the International Academy for Case Studies (Print ISSN: 1078-4950; Online ISSN: 1532-5822)


Pandemic: Case Study of Effectiveness of Virtual Training in IT Organisations- Bangalore, India

Author(s): Sunder Rajan and L.R.K. Krishnan

Pandemic has brought in revolutionary changes in the dynamics of work, virtual training, recruitment, and on-boarding. Post pandemic, organizations may enforce 30-40% of the workforce to work from home (WFH), and some segments of employees are also comfortable with such WFH arrangements due to various compulsions. Organizations also feel some of their operations can be comfortably executed working from home that can improve operational efficiency. Most organizations are at the learning phase to develop a WFH practice and its administration. In order to add to the experience of some organizations and to guide trainers, business managers, and leaders on Virtual Training, this study was attempted. This study was also motivated as we came across many organizations trying new training methods on a virtual platform and unable to gather its efficacy, training effectiveness, or ROI. This encouraged the researchers to dwell in the deep, study current practices of the target organizations by seeking first-hand inputs and suggest remedial measures for improvements. The data was collected from a leading Information technology organization based in Bangalore, India, by administering the questionnaire on the target audience and followed by focussed interviews with trainers, business managers, and participants. The empirical evidence collaborated with other literary conversations. Results indicated that the direct impact of IT infrastructure and employee engagement did not have enough evidence on the effectiveness of virtual training at a 95% confidence level.

Get the App