Author(s): Tumpal Hasudungan Hutahaean, Bedjo Sujanto, Suryadi
The focus of this study is to investigate the quality assurance characteristics and practices in student service in Universitas Pelita Harapan (UPH) in Karawaci, Tangerang, Indonesia. The main purpose in this study is to meet and reconstruct the quality assurance modelling in UPH that is focused on student service. These findings stem from the perspectives of forty-three participants. These participants have contributed to giving information regarding the practices and characteristics of the quality service towards UPH students. Themes features in this study because of coding and the usage of the software N-Vivo are as follow: the success of quality assurance in UPH that is focused on student service, the quality service to UPH students, reparation of service quality to UPH students, and improvement of service quality to UPH students. Methodology used in this study is Case Study Research that refer towards Robert K.Yin model.