Author(s): Sandeep Sachdeva and Utsuk Datta
A study was conducted to assess client movement availing immunization services in gov-ernment dispensaries of Delhi, India. Out of 12 municipal zones in Delhi, one was selected randomly and all 32 government dispensaries functional in this zone were covered by a sin-gle investigator during the period Oct 2005- Mar 2006. It was found that client movement and registration procedure was smooth, unidirectional and efficient in 24 [75%] health fa-cilities where as in 8 [25%] it resulted in double contact with registration counter leading to confusion, crisscross movement and delay in receiving desired services with the possibility of attrition and incomplete childhood immunization series.