International Journal of Entrepreneurship (Print ISSN: 1099-9264; Online ISSN: 1939-4675)

Research Article: 2019 Vol: 23 Issue: 2

The Influence of Credibility and Voluntariness Toward technological use behaviour: Entrepreneurial potential Model approach

Helisia Margahana, Sekolah Tinggi Ilmu Ekonomi Trisna Negara

Garaika, Sekolah Tinggi Ilmu Ekonomi Trisna Negara


This research aims to analyze the use behavior of young entrepreneur in adopting internet-based information technology. The use behavior analyzed in this study is influenced by the credibility of internet-based information technology and voluntariness. Moreover, credibility is influenced by perceived desirability and performance expectation. Voluntariness is influenced by performance expectation. This research uses respondent survey using questionnaire. The respondent of this research is 267young entrepreneurs in Indonesia Micro Small Medium Enterprises (MSMEs) domiciled in Central Java and Yogyakarta. The data analysis tool used in this research is two step approaches to structural equation modeling. This research result shows that the entire hypothesis that is proposed is supported.


Perceived Desirability, Performance Expectation, Credibility, Voluntariness and Use Behavior.


Industry 4.0 has made a big jump in the entrepreneurial world, especially the industry sector, by completely utilizes information technology and communication. Information technology is utilized not only in the production process, but also in the entire supply chain. Industry 4.0 grows a digital-based business model with a high efficiency and a better product quality. There are 4 interesting things that needs to be known and optimized by entrepreneurs related with Industry 4.0 (Bischoff, 2017), which is: Old machine plus rapid connectivity (maximizing machine by connecting it to the internet); Open standards and open economy (initiative and adaptation with new open industry standard and can be developed for data exchange in a related industry); automation (labor distribution, which is paving the way for new work opportunities); and connected technology (better quality for product and service, more efficient use of materials, and better security service standard). Technology 4.0 encourages automation, addictive manufacture, and internet industry.

The opportunity that offers by Industry 4.0 is new business model to bring goods and service to consumers, economy, and digital services and export (Naudé, 2017). This opportunity brings small scale MSMEs manufacture in Indonesia become more competitive and efficient, but the main threat is losing jobs by changing computer and internet-based industrialization model and manufacture restoring to developed countries. Quantum repair in communication and information technology infrastructures have helped spread even more progress for the smallest entrepreneurs, and it can fasten diffusion and innovation adoption rates. Entrepreneurs should make the best use of the Industry 4.0 era. Do not let businessmen and entrepreneurs in the country to be late in anticipating and adapting to the wave of industrial revolution 4.0. This change can be a challenge and new opportunity for entrepreneurs.

This research aims to analyze the use behavior of young entrepreneurs in adopting internet-based information technology. This research is based on the research conducted by Moghavvemi et al. (2013) and entrepreneurial potential model from (Krueger & Brazeal, 1994). The adoption of internet-based technology is required by entrepreneurs in facing the era of digitalization of industry 4.0. The use behavior that is analyzed in this research is influenced by the credibility of internet-based information technology and voluntariness of the entrepreneurs. Krueger & Brazeal, (1994) stated that the credibility of information technology can affect entrepreneurs to adopt information technology. Furtherly, Moghavvemi et al. (2013) showed that credibility can be influenced perceived desirability and performance expectation. Performance expectation is not only influenced credibility, but it also directly influences voluntariness (Venkatesh et al., 2011).

Literature Review

Use Behavior

Venkatesh et al. (2003) did an empirical study and suggested Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT determines four main construct as the determination of use behavior, with four moderators. The construct in UTAUT includes performance expectancy, effort expectancy, social influence and facilitating conditions. Gender, age, experience and voluntariness of use are used as moderating variable in use behavior. The Entrepreneurial Potential Model (EPM) is one of the models that integrate TPB (Ajzen, 1991) and Entrepreneurial Event Model (EEM) (Shapero & Sokol, 1982). EPM is developed with three constructs, which is perceived desirability (attitude and social norms), perceived feasibility (selfefficacy) and credibility (Sugandini et al., 2018).This model explains that although individual feels that new innovation is desired, feasible and credible, they have not realize new innovation if it still lack of the trigger event (Coduras et al., 2008). Credibility becomes an important things in influenced behavior.


According to Choi (2015), credibility is defined as something that can be trusted and believed to be true. The credibility concept is based on quality and kindness attached to a dimension or object that in the management field can be formed as media, such as television, internet, communication or information resources (Rieh & Danielson, 2007). Gaziano & McGrath (1986) proposed a model to assess the credibility of a source, which is fair, imparcial, trusted, complete, factual, accurate and provide benefits for public. Source credibility becomes an important variable in affecting the behavioral changes of receiver (Petty & Cacioppo, 1981). The approach that recommended for the evaluation of online information usually includes five criteria, which is accuracy, authority, objectivity, currency and coverage or scope of the information and/or its source (Metzger, 2007). Accuracy refers to how far the website or another source is free from mistake and is the information can be verified offline. Authority can be measured by giving information about who write the information, what is the credential and author qualification, and does the site recommended by a trusted one. Objectivity identifies writer’s purposes to give information. Currency refers to the completeness or depth of the provided information that involves user activity, start from the simple visual check of the website for information verification and triangulation effort (Metzger & Flanagin, 2013; Rieh & Danielson, 2007).

Perceived Desirability and Credibility

Perceived desirability in the EPM model has two components, which is attitude toward the act and social norms. Perceived desirability is defined as the level of interest that feels by a person towards certain behavior, such as becoming an entrepreneur (Coduras et al., 2008). Perceived desirability is adopted from the EPM model (Krueger & Brazeal, 1994) and defined as the level of interest a person feels toward certain behavior. Perceived desirability makes a person strongly needs information credibility as a reference to decide his behavior (Choi, 2015 & Sugandini et al., 2018). Krueger & Brazeal (1994) stated that information credibility can shape someone's behavior according to desired personal and social perception. Perceived desirability combines objective norm and attitude, and is able to measure its effect in one construct. Kruegel & Brazeal (1994) in EPM and Moghavvemi et al. (2013) stated that there is a relationship between perceived desirability toward credibility.

H1: Perceived desirability has an influence toward credibility.

Performance Expectancy, Credibility and Use Behavior

Performance expectancy refers to how far a person feels that using a system can help him to gain advantage in work performance (Venkatesh et al., 2003). In this research, performance expectancy is defined as entrepreneur perception to use innovation related to IT (Information Technology) that can be useful for their job and help to gain advantage in their business. Metzger (2007) stated that information credibility is rare to verify the source of the information online. This finding is consistent with several credibility study from Hilligoss & Rieh (2008); Sundar (2008); Taraborelli (2008) which stated that when a person has a limited cognitive capacity, it will be rare for them to process all aspects of the message they received, and instead they only choose a few features that are important to be used and saved for decision making. Fogg (2003) showed that not all of the website elements can be seen or chosen by user, therefore not all elements will be included in their credibility evaluation. Onaolapo & Oyewole (2018), stated that performance expectancy is positively influenced the interest to use innovation related to IT, while the effect is different between ages, gender, tendency to act, and experience (Sugandini et al., 2018a). Performance expectancy also can predict information credibility (Moghavvemi et al., 2013) and it will influence the decision to use IT.

H2: Performance expectancy has an influence toward credibility.

H3: Credibility has an influence toward use behavior.

Performance Expectancy, Voluntariness and Use Behavior

According to UTAUT model (Venkatesh et al., 2003) performance expectancy is the main factor that influences behavior, which will also predict the actual use of technological system. Voluntariness does not moderate technology context according to UTAUT (Venkatesh et al., 2007:2011). However, in the meta-analysis study conducted in education and business context, the result showed that voluntariness moderates the effect of ease of use and usefulness on the intention to use (Wu & Lederer, 2009). This effect is more likely to happen in highly volunteer-driven environment rather than in low volunteer-driven environment (mandatory use).

H4: Performance expectancy has an influence toward voluntariness.

H5: Voluntariness has an influence toward use behavior.

Research Methodology

This research uses the data collected by 267 MSME managers in Central Java and DIY who have adopted IT in their business. 6 point scale is chosen to measure the instruments used in this research. Five variables used in this research are: perceived desirability, perceived expectncy, credibility, voluntariness and use behavior which are measured using 22 questionnaire items. The questionnaire item for perceived desirability is adopted from Krueger (1993); Krueger & Brazeal (1994). The questionnaire item for performance expectancy and use behavior is adopted from Venkatesh et al. (2003). The questionnaire item for voluntariness is adopted from Chiu & Ku (2015). The questionnaire item for credibility is adopted from Flanag in & Metzger (2008).The data analysis in this research is using two step approaches to SEM. The first step is done by analyzing the measurement model. The second step is done by analyzing the structural model. The structural model test is using many criteria of Goodness of Fit, which are Chi-square, probability, RMSEA, GFI, AGFI and CFI (Anderson & Gerbing, 1988).

Research Results

The Analysis Result of Validity and Reliability

Based on the validity and reliability test, there are 4 questionnaire items that are not valid therefore it needs to be dropped. The questionnaire item that is ready to use for survey is 18 that have a good validity and responsibility. The convergent validity test shows that all indicators are valid because the Critical Ratio value is more than 2, although there are several indicators with the factor loading value ≤ 0.4 (Hair et al., 1998).The reliability test that is conducted is construct reliability test and extracted variance. Construct reliability and extracted variance show a consistent instrument, which is showed by the construct reliability value above 0.07andextracted variance ≥ 0.50 (Anderson & Gerbing, 1988).

Characteristic Description of the Respondents

This respondent description includes respondent’s demography that consists of gender, age, level of education, length of work and position in the MSME. The respondent’s data of who participate in the research can be seen on Table 1.

Table 1:Respondents Characteristic
Qualification Basis Sub Classification Percentage
Gender Women 34%
  Men 66%
Age 20-30 46%
  31-40 55%
Level of Education Senior High School/SMA 16.4%
  Diploma/D3 1.6%
  Bachelor/S1 60%
  Master/S2 20%
  Doctoral/S3 2%
Length of Work <5 Years 16.8%
  ≥ 5 Years 83.2%
Position in the MSME Owner 49.3%
  HR Manager 14.7%
  Operational Manager 8.8%
  Marketing Manager 27.2%

Evaluation towards Model with Two Step Approach

The step that is conducted in two step approach to SEM is: Estimation toward measurement model and estimation toward structural model. The coefficient that is used to measure structural model comes from the calculation of composite value. The composite value is obtained from the factor score weight coefficient derived from calculation of confirmatory factor analysis multiplied by each question indicator score in the questionnaire. Figure 1 shows the research model after measurement model analysis.


Figure 1:Structural Equation Model Of Use Behavior.

Table 2 explains the index of goodness of fit of the research model. The low chi-square value with level of significance that is less than 0.05 or 0.01 shows that, the actual matrix input is different with preducted matrix input (Hair et al., 1998). The chi-square value in this research is 33.9 and the significance level is 0.01. The high value ofgoodness of fitshows that the ability of the model to extract empirical data variance is high.

Table 2: The Value Of Goodness Of Fit Of The Main Empirical Model
Type of goodness of fit model Index of goodness of fit model Recommended Value Result Information
Absolute fit measures Chi-Square Statistic (χ2or CMIN) P GFI RMSEA Small   ≥ 0.05 ≥ 0.90 ≤ 0.08 3.256   0.516 0.995 0.084 Good   Good Good Good
Incremental fit measures AGFI NFI ≥ 0.90 ≥ 0.94 0.981 0.966 Good Good
Parsimonious fit measures Normed χ2 (CMIN/DF) 1 ≤ Normed χ2≤ 5 0.814   Good  

This research result shows that the model of use behavior that is developed to explain adoption behavior of IT is already as it expected. Use behavior is significantly influenced by credibility and voluntariness. This shows that the UATUT and EPM theory that become the basis of this study can be supported. According to UATUT, use behavior is influenced by performance expectancy and voluntariness. While according to EPM, use behavior is influenced by perceived desirability and credibility.

Hypothesis Test Result

The next stage is hypothesis test by evaluating the direction and significance level of causality relationship between variables in the research model. This research tests the causality model by using one-sided test in the significance level (α) of 10%. This is in accordance with the statement from Hair et al. (1998) that the determination of critical value depends on the theoretical determination about proposed relationship. If using the CR value, the recommended CR value is ≥ 2. Based on the proposed research model, there are alternative relationships that need to be examined, which is the relationship of perceived desirability, performance expectancy, credibility, voluntariness and use behavior. The hypothesis test can be seen on Table 3.

Table 3: Hypothesis Test Result
Standardized Regression Weight C.R. p-value Information
Perceived _ Desirability→Credibility 0.27 3.929 0.000* Supported
Performance _Expectancy→Credibility 0.20 2.786 0.005* Supported
Performance_Expectancy→ Voluntariness 0.13 2.744 0.041* Supported
Credibility → Use_Behavior 0.52 6.278 0.000* Supported
Voluntariness → Use_Behavior 0.33 4.038 0.000* Supported

In the hypothesis test result by using CR value, it is obtained the value of CR ≥ 2 for all hypothesized relationships. It can be concluded that there is an influence of perceived desirability and performance expectancy towards credibility. There is an influence of performance expectancy towards voluntariness. There is an influence of credibility and voluntariness toward use behavior.

Discussion and Limitation

This research proposes hypothesis related to the influence of perceived desireability and performance expectancy toward credibility. The research result shows that both of the influences are significantly positive. It shows that the more often entrepreneurs use IT and they have a high level of success in using IT for their business, it will further enhance the credibility of the IT innovation that is used. Credibility can be shown with information accuracy, the information that is provided is always accurate, there is only a little biased in the information, and the information is complete. The influence of perceived desirability toward credibility is 27%. The influence of performance expectancy toward credibility is 20%. This research result supports Coduras et al. (2008); Krueger & Brazeal (1994),who stated that the level of interest perceived by a person has an influence to certain behavior, which is caused by desired personal and social perception.Venkatesh et al. (2003)also stated that if entrepreneurs feel that the use of IT has an advantage for their job, then IT will be adopted.

Another hypothesis that is proposed in this research is there is influence of credibility towards use behavior. The research result shows that the influence of credibility toward use behavior is 52%. It shows that the more trusted an IT is, the higher the level of IT adoption. This research result supports the result from Metzger (2007); Hilligoss & Rieh (2008); Sundar (2008); Taraborelli, (2008), which stated that IT credibility is related to someone’s cognitive acceptance that has a limit, so some important and trusted features are used in the decision making. Fogg (2003); Onaolapo & Oyewole (2018) stated that credibility of information source is positively influence the interest to use IT innovation.

The influence of performance expectancy toward voluntariness and the influence of voluntariness toward use behavior are also hypothesized in this research. This research result shows that the influence of performance expectancy toward voluntariness is 13%. The influence of voluntariness toward use behavior is 33%. This shows thahe more IT can facilitate work and entrepreneurial decision making, it will increase entrepreneur voluntariness in adopting IT. This high level of voluntariness will increase adoption or the use behavior of the entrepreneur toward IT. This research result supports UTAUT model (Venkatesh et al., 2003: 2011) that stated that performance is the predictor of behavior.

This research only analyzes some variables from UTAUT model and Entrepreneurial Potential Model, so that the integration of these two models cannot be explained comprehensively. There are some variables that have not been analyzed in this research, which is behavior intention, effort expectancy, social influence and facilitating condition (Vekatesh et al., 2003). The influence of gender, experience, and age (Onaolapo & Oyewole, 2018) toward technological adoption behavior is also not analyzed in this research. Therefore, future research should explore some variables that have not been analyzed in this research. Besides, the respondent of the research also needs to be added, not only entrepreneurs in MSME but also in service industry or others, so that it can strengthen the generalization of IT adoption behavior model.


This research proposes use behavior model that affected by the credibility of internetbased information technology and voluntariness. This research result shows that the model is accepted. It means that the use behavior model in this research can be explained by credibility, perceived desirability, performance expectation and voluntariness. All paths that are hypothesized in this research are supported. Credibility has the largest effect on use behavior. It is showed from the response given by the respondents of this research which stated that when making the decision to use the technology, respondents paid attention to information accuracy, information honesty, unbiased information and complete information. Therefore, information credibility becomes the main requirement in using provided information system. Information that is not credible makes the user uncomfortable and doesn't want to use the information.


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