Academy of Entrepreneurship Journal (Print ISSN: 1087-9595; Online ISSN: 1528-2686)


A Conceptual Framework of Organisational Change Process in Hospitals

Author(s): Anusi H.I , Mutambara E.

Change management in health care organisations is a complex task considering the continuous change in global demography, technology, strategies, clinical communication, information transfer and changes in disease burden. Considering the current global pandemic, it becomes more expedient for health care organisation to continue to put in place measures that can adequately respond to the health challenges towards patients’ satisfaction. A theoretical analysis based on secondary information was adopted. This study provides an assessment of various change management theories through extensive literature review. Based on critical analysis of various theories, this study found that there exists a gap in literature as regard a change management framework that can respond to the continuous increase in demand for healthcare delivery particularly during these uncertain times. A conceptual framework of change management was proposed to assist health care organisations to respond to the increasing global health challenges. This study concludes by recommending the adoption of the proposed change management model for health care organisations particularly hospitals.

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