Author(s): Hao Pan and Changchun Liao
The quality of education service is the fundamental quality requirement of education and the cornerstone of the school's survival and development. This article takes the students of distance education in Henan Province as the survey object, based on the student satisfaction theory and the SERVPERF five-dimensional evaluation scale, designed evaluation indicators and questionnaires, and used SPSS.26 software to statistically analyze the impact of satisfaction. And the degree of relevance, and then propose improvement measures in order to improve the service quality of higher distance education.