Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)



Author(s): Nawaz, N., & Saldeen, M. A.

The digital based world is very competent in the use of cutting edge, innovative technologies in various fields. It covers every area, from higher education to information resources. The aim of this study is to identify the potential of applying artificial intelligence chatbot applications to library reference services. This paper systematically reviews and explores the integrated applications of artificial intelligence chatbots into academic library reference services in order to cater to the demands of millennial users. The researchers discuss the benefits and the potential impact of artificial intelligence chatbots on the reference services of academic libraries. The artificial intelligence chatbot features in the reference services to enhance the library commitment of the millennial users with library services. This study discussed the benefits of artificial intelligence chatbots in reference services of academic libraries in general and especially in Bahrain.

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