Author(s): Tri Hadi Sulistyanto, Masydzulhak Djamil, Ahmad Hidayat Sutawijaya and Lenny Christina Nawangsari
The globally growing economic development also changes the relationship between companies as suppliers and customers. The existence of fairly rapid development of communication technology via the internet has opened the customer access in triggering open global competition; as a result, the customer now has many choices and many alternatives in fulfilling their needs. This condition triggers the company to pay more attention to its customers to be able to fulfill customer needs with the best service at reasonable cost. Business models and strategies are reflections of important organization for companies engaged in cleaning services business especially in Jakarta. This review literature aims to find a suitable business model for companies operating in cleaning services business especially in Jakarta. The method used is to search literature by using articles published in international journals with keyword search of business models. This review found there are at least three business models that can be applied for companies engaged in cleaning services in Jakarta. The suitable business models for companies engaged in cleaning services business is by combining available elements to get more complete business models