Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


Developing chatbot system to support decision making based on Big Data analytics

Author(s): Alaaeldin, R., Asfoura, E., Kassem, G., & Abdel-Haq, M. S.

In the last years, more and more managers in organizations are reliant on a wide range of information systems that provide them with analytics methods and features to support their decisions and planning activities. With the trend of the growing automation of business processes and subsequently growing a huge amount of data stored in databases, big data analytics methods can now take full advantage of this trend to support decision makers in their decision-making process. On the other hand, business analysis become more and more complex and complicated to keep pace with constantly changing business requirements and analytic goals, so that managers today in a data-driven based firm’s culture, and especially new hired manager in an organization, need to get training with high quality to use complex analytics tools efficiently and purposeful.

The main objective of this paper is to provide a chatbot based system to support the managers to understand and use Big Data analytics to base data-driven decisions in their organizational environment using organization use cases.

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