Author(s): Nizar Mtibaa, Elleuch Fadoi & Sami Boudabbous
The economic and health crisis that the world has recently experienced has had a deleterious impact on the global economy. Faced with this volatile environment, SMEs must more than ever strengthen their resilience and adaptability. However, the impact of digital transformation on the organizational resilience of SMEs remains little studied. The objective of this article is therefore first to explain how digital transformation can improve organizational resilience in times of crisis. Second, it highlights the catalytic role that entrepreneurial resilience plays in this relationship. To conduct our research, we adopted a qualified exploratory approach based on case studies. Our results highlight the positive impact of digital transformation on organizational resilience in times of crisis. In fact, digital transformation increases organizational resilience by affecting customer experience, business models and operational processes. Furthermore, the results of this study suggest that entrepreneurial resilience can play a leading role in increasing the impact of digital transformation on organizational resilience during times of crisis.