Academy of Entrepreneurship Journal (Print ISSN: 1087-9595; Online ISSN: 1528-2686)


Influence of Health Care Services Quality On Resident Patients Satisfaction During Covid 19 Pandemic: Case Study of Private Hospitals in KSA

Author(s): Hasan Salih Suliman Al-Qudah

Current study aimed at examining influence of healthcare service quality on satisfaction of resident patients during COVID19 pandemic within private Saudi hospitals. Quantitative approach was utilized depending on SERVQUAL and was adapted to healthcare service quality through adopted variables of (tangibles, reliability, responsiveness, confidence or assurance, empathy, process and responsibility). Primary data were collected from (500) resident patients who had a stable moderate health status. SPSS was employed to screen and analyze collected data. Results of study indicated that there appeared a positive attitude from patients towards healthcare services quality within Saudi private hospitals which was attributed to (responsibility) and (process) as those variables appeared to be the most influential variables on satisfaction of resident patients within hospitals. Study recommended deepening health awareness among hospital workers about the concept, objectives and dimensions of the quality of health services, as they relate to human life and the human being is a supreme value, which requires the hospital to make every effort to provide him with distinctive quality health services. In addition to increasing the interest of hospital administrations in health management and hospital management and deepening them in relation to the quality of health services and their dimensions, as this contributes and strengthens the hospital’s ability to provide health services of distinctive quality to its patients, those with Covid-19 and others.

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