Academy of Entrepreneurship Journal (Print ISSN: 1087-9595; Online ISSN: 1528-2686)


Intergenerational Knowledge Workers in Indonesian Service Industry A Knowledge Management View

Author(s): IkaTriana, Dewi, Michael Aaron Tuori and Maria Grace Herlina

The generational change has had an impact on the business world. Numerous studies show that intergenerational differences affect organizational success due to their disparate values and characteristics. This study aims to compare academic knowledge workers' intergenerational knowledge management behaviors. As is well established, education is a service sector that relies heavily on knowledge as an intangible commodity to survive. The method of the Rasch Model used to validate the research instruments and to analyze the data obtained. Rasch Model Analysis revealed that Gen Y knowledge workers exhibit a greater propensity for knowledge management. The findings suggest there are no intergenerational differences in knowledge management behavior statistically. Therefore, it is possible to establish a community of practice to exchange tacit knowledge among knowledge workers. Another strategy is to foster intergenerational cooperation through the development of a joint project. It has the potential to facilitate intergenerational learning.

Get the App