Author(s): Alzougool, B., & Awawdeh, L.
Purpose: The aim of this study was therefore threefold: (i) to measure the level of job satisfaction among non-academic staff in a not-for-profit university in Kuwait, (ii) to identify the factors that contribute to their job satisfaction, and (iii) to identify the influence of several demographic variables on their job satisfaction.
Design/methodology/approach: A quantitative study was conducted to achieve the study objectives utilizing the short version of Minnesota Satisfaction Questionnaire.
Findings: Results showed that non-academic staff had high level of general satisfaction. Specifically, they had high level of intrinsic satisfaction, while they had medium level of extrinsic satisfaction. Nationality was the only demographic variable that significantly predicted job satisfaction. There were also strong significant differences in the job satisfaction related to nationality of non-academic staff.
Research implications: Several recommendations were suggested to maintain and improve the job satisfaction among non-academic staff in the educational sector.
Originality/value: Little research has been devoted to focus on the job satisfaction of non-academic staff in the educational sector particularly in Kuwait. Hence, the significance of this study is derived from the idea that more satisfied non-academic staff can serve the students and academics better.