Author(s): Maqsood Ullah, Muhammad Yasir, Muhammad Hamayun, Abrar Ullah, Sajjad Nawaz Khan
Employees' turnover intention is one of the main problems which exist in the restaurant industry. Therefore, this study investigated the effect of servant leadership and ethical climate on turnover intention; in addition, ethical climate was investigated as a mediator between servant leadership and turnover intention specifically in the restaurant industry of Pakistan. Data from 216 frontline employees and waiters was utilized for data analysis. Afterwards, direct and indirect effects were examined. Findings showed a (i) negative relationship between servant leadership and turnover intention, (ii) positive relationship between servant leadership and ethical climate, (iii) negative relationship between ethical climate and turnover intention, and that (iv) ethical climate mediates between servant leadership and turnover intention. Hence, providing several practical and theoretical implications.