Author(s): Apinyaporn Sopa
The objective of this study of the structural equation model of casual factors that affect the change management and performance of logistics service companies was to conduct research to develop the structural equation model of the casual factors that have an influence on change management and organizational performance by collecting data from the personnel of logistics service companies in Phayao province, Thailand using a questionnaire and the data analysis with the structural equation model. From the results of the study, it can be summarized that the factors that drive change will lead to the practices related with change management, including diagnosis and placement, communication, leadership, and compensation and incentives, and the change management practices will provide organizations with improved operational performance. However, the factors, both the internal and external, that are the drivers of organizational change cannot directly affect an organization’s performance, which was a new finding that was beyond the expectations of the researcher. The findings from this research study can provide benefits to the academic community related to leadership and knowledge of change management to support research in business administration and related fields to further increase the body of knowledge. Also, entrepreneurs will be able to apply each component of change management in the model to use in strategic planning in accordance with various changes that occur in order to empower the development of organizations for strength and sustainable growth.