Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


The evaluation of enterprise resource planning application using information systems success model

Author(s): William, F., & Tjhin, V. U.

SAP ERP application is an application designed to provide useful information to support the strategy, operations, and decision-making at PT XYZ. However, when researchers made observations at the head office of PT XYZ, the ERP applications at PT XYZ were very manynonstandard programs. So it becomes a question of whether the ERP application still providesNet Benefit to PT XYZ. This study used the Information System Success Model as the basis for the evaluation. As a result, the significant variable is System Quality towards User Satisfaction,User Satisfaction towards Net Benefits. Meanwhile, the variables that did not significantly affect Information Quality towards Intention to Use, Information Quality towards User Satisfaction, System Quality towards Intention to Use, Service Quality towards Intention to Use, Service Quality towards User Satisfaction, and Intention to Use towards Net Benefits.

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