Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


The Generational Dimension of Technology Acceptance: The Case of Generation X and Millennial Managers

Author(s): Samson Nambei Asoba, Nteboheng Patricia Mefi

With the advancement to industry 4.0 which are associated with recent technological developments, there is increased interest into the acceptability of technological systems in organizations. In particular, technological acceptance has been observed to have a generational dimension which is of interest in recent talent driven enterprises. The study was designed to with the objective of adopted naturalistic observations to explore differences in the disposition to use technological tools in performing managerial tasks among millennial and generation X managers. To achieve the objective, the study relied on naturalistic observations of a millennial manager and a generation X manager taking a record of their reliance on technology in performing managerial tasks that they were scheduled to perform. The study found evidence that millenials have a high affinity for technological systems which they use to perform their scheduled tasks as well as socially engage and build relationship with others. Additionally, it was found that generation X managers rely more on telephone calls and seem to have a distrust of social media systems which were however notably used by millenials. The study recommend that organizations should facilitate the acquisition of technological skills among generation X managers as well as ensure that technological systems are used for the realization of organization goals.

Get the App