Author(s): Tamara Mohammad Al-madadha, Dojanah "Mohammad Kadri" Bader
This study aimed to identify the impact of the use of information technology with its various variables (infrastructure, management support for the use of information technology, the response of individuals to the use of information technology, training programs) on the quality of training services from the point of view of trainers in Jordanian knowledge stations.
The researchers used the descriptive and analytical approach based on the comprehensive field survey of the studied population, (136) questionnaires were distributed on the studied population, 130 questionnaires were returned, and all were valid for analysis. The study found a set of results, one of them the information technology increases efficiency and effectiveness in training, and that management support was demonstrated by solving problems using information technology and its systems. The study recommended increased attention to infrastructure and intensified management support for trainers of Jordanian knowledge stations, as well as the need to adopt knowledge stations for all methods and strategies that contribute to achieving and increasing the quality of training services.