Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


The Role of Critical Success Factors of Knowledge Stations in the Development of Local Communities in Jordan: A Managerial Perspective

Author(s): Al-Shqairat, Z. I., AL Shraah, A. E. M., Abu-Rumman, A.

Knowledge Stations (KSs) have emerged as one of the Information and Communication Technology (ICT) key initiatives designed to enhance the quality of life of those living in remote and local communities through improving their digital information literacy to enhance their educational and vocational wellbeing. This study aimed to fill a research gap by exploring KSs’ critical success factors (CSFs) that are vital for KSs to achieve their mission by answering the following two questions: what are KSs' CSFs?, and how can these factors enhance KSs’ role in the knowledge-based development of local communities (K-B DLC)? The findings suggested significant support for thirty-five CSFs divided into four groups related to KSs departments, KSs themselves, LCs, and Hosting Organizations (HOs). The findings also suggested significant support for ways that CSFs can enhance the services provided by knowledge stations as demonstrated via the study’s theoretical model. In addition, KSs as an ICT initiative, are integral in developing the knowledge society in Jordan, but face a range of inhibitors such as insufficient funds, the absence of trainers’ incentives, and a lack of cooperation with higher education institutions such as universities.

Get the App