Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


The role of the Joint Services Councils (JSCS) in the efficiency of public services delivery in Palestine

Author(s): Al-Tamimi, H. A., & Abdel Wahab, S. M.

The mechanisms of inter-municipal Cooperation IMC are crucial to the efficient delivery of public services. Proceeding from this argument. The purpose of this study is to investigate the role of the Joint Service Councils (JSCs) in the efficiency of public service delivery in the West Bank in Palestine. To achieve the objectives of this applied research, the descriptive analytical approach was used, and the questionnaire as a tool for collecting data. The statistical population consisted of all employees at the top and middle administrative levels in the (JSCs), amounting to 160 individuals distributed over 31 councils in all governorates of the West Bank. According to Thompson statistical formula, the research questionnaire was randomly distributed among 114 individuals in the research population. The necessary statistical treatments for data analysis were carried out through the IBM SPSS software. The findings revealed that the JSCs had positively role in achieving economies of scale in public service, and negatively role in achieving economies of scope. As a practical implication, the findings of this research could be useful for the JSCs managers, policy, and decision-makers in the Palestinian ministry of local government to focus on sources of economic savings to improve the role of JSCs in the efficiency of public service delivery to citizens. With the need for further study of the phenomenon.

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