Author(s): Pramjeeth S, Mutambara E
This paper presents a feasible leadership framework for public and private organisations that will encompass the essential qualities and traits a leader should possess for effectively and efficiently leading organisations and their people in a volatile environment, like the present one created by the Covid-19 pandemic. The adopted approach was based on a review of the various leadership models, literature on leadership during the Covid-19 pandemic, and the author's PhD research empirical findings that focused on the leadership of state-owned-enterprises (SoEs) in a volatile environment, where a total of 113 participants at a state-owned enterprise responded to the mixed methods online survey. The study found that leaders cannot navigate a VUCA environment in isolation and need to adopt an inclusive, collective, reflective leadership approach while having a holistic understanding of the interdependent, interconnectedness and integrative nature of departments, processes, and systems impact on service delivery, highlighting a need for leadership framework and process that addresses the requirements of the current VUCA environment.