Author(s): Nguyen Nghi Thanh, Ngo Sy Trung, Tran Thien Chien, Tran Thi Ngan Ha, Nguyen Le Thu Hien, Nguyen Thi Thuy
Civil servants' work motivation is among the factors that greatly impacts on the quality and efficiency in the performance of their duties. During the operation process of any agency, unit or organization, there are many factors affecting employees’ work motivation namely Labor remuneration (salary, allowances), Leaders' recognition, Commendation schemes, Career opportunities, Work environment and conditions, which have been analyzed and researched by many researchers. Within the scope of this research, the author focuses on four factors that are not only paid much attention in public service activities but also associated with the characteristics of Vietnam's political regime. They are labor remuneration (salary, allowances), leadership recognition, commendation schemes and career opportunities. He builds a theoretical framework for the research on the above-mentioned four factors and conducts a direct survey of 300 commune-level civil servants working in three big cities representing three regions Hanoi, Da Nang, and Ho Chi Minh City in Vietnam. The survey is cautiously undertaken and its subjects are civil servants at commune levels with the working time of 5 years or more, which is considered as reasonable time sufficient to have an objective assessment of the public service regime. With the secondary data collected and analyzed from published documents and the primary one from direct surveys, he contributes to clarifying the reality of the state regimes and policies which make a significant impact on commune-level civil servants’ motivation. From that result, he suggests some scientific implications in the hope of providing leaders and managers with scientific information as a basis for amending policies appropriately, thereby satisfying commune-level civil servants’ needs and creating the real motivation for them to work enthusiastically, maximize their capacity and dedicate themselves to the public services.