Author(s): Mahmoud Salameh Qandeel, Abdel Hakim O. Akhorshaideh, Islam Khaleel Al-Qudah
This study was conducted, in the years, between 2019 and 2020, to investigate “The Effect of Computerized Process Workflow on Users’ Satisfaction at King Hussein Cancer Center (KHCC)”. A random stratified sample was selected from users of the computerized system at the KHCC, divided into three strata ((Medical Team Staff except for Nurses), Nurses, and Administrative Staff). Questionnaires were distributed to a 250-employee sample; the analysis proved a positive effect on Users’ Satisfaction and a significant difference attributed to the Functional Nature at the KHCC because of the new computerized process workflow. Finally, the researcher demonstrated the effect of the new computerized process workflow on users’ satisfaction at the KHCC.