Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)


Are Engaged Employees More Satisfied and Personally Attached? A Process Model Approach

Author(s): Rizwan Qaiser Danish, Ahmed Muneeb Mehta, Qaiser Malik, Hina Saleem, Farah Naz Naqvi, Farid Ahmad

The attractiveness of employee engagement among works of business organizations has motivated numerous academicians and practitioners to study this area in more depth. But these studies have been focusing more concerning finance or marketing point of view rather than or-ganizational behavior in which limited theoretical studies have been conducted, particularly how employee engagement is important for employees’ careers. This article intends to analyze Paki-stan’s services sector in terms of the employee engagement outcomes. Data were collected through the questionnaire which was prepared to measure the variables. Overall, 409 useable questionnaires were used from which average age and working experience are 25-29 years and 2-5 years respectively with 68.7 percent male respondents. Analysis is carried out through con-firmatory factor analysis and structural equation modeling. The findings of this study highlight the importance of employee engagement; their association with the organization as well as the relationship with their superiors at work place all has a significant impact on their job satisfaction. The human resources department of the service sector may implement the findings of this research to enhance employee engagement in their respective organizations. Small sample size a limitation. Implications are discussed at the end.

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