Author(s): Igbinoba EE, Osibanjo AO, Salau OP
The operating environment of the Nigerian manufacturing industry occasioned by global capitalism has been unpredictable, complex and competitive. This has made manufacturing firms face fragile issues that are characterised by numerous complexities. Despite substantial contributions in the past, there is still a thriving necessity for answers in the area of grievance management. Hence, this study examined the influence of grievance management on corporate performance of selected manufacturing firms in Nigeria.
A survey design was employed with a sample of three (300) hundred respondents from selected top three quoted manufacturing firms on the Nigerian Stock Exchange (NSE). Questionnaire was designed as a research instrument to obtain required information for study and was further using regression analysis. The findings revealed that there is a significant influence of avoidance grievance, dominating grievance, compromise grievance, obliging grievance and integrating grievance management on organizational performance. Organizations should encourage mutual relationship among employees, as well as provide conducive working conditions/ environment for employees, like organizational learning, effective communication among employees, which will enhance their productivity and organizational performance.