Journal of Management Information and Decision Sciences (Print ISSN: 1524-7252; Online ISSN: 1532-5806)


Formulating a sustainability balanced scorecard (SBSC) for a leading integrated palm oil based consumer products public company in Indonesia

Author(s): Tuori, M. A., Rois, R. S. R., Martowidjojo, Y. A. N., & Pasang, H.

Indonesia is home to wide lands that are being used for a variety of plantations, one of them being palm oil. PT. SMART Tbk. is an example of a large firm in the industry, producing 4.2 million tons of crude palm oil per year. With the growth of the industry increasing, it becomes more and more important to integrate sustainability practices within the company’s main strategies and goals every year. Therefore, this research provides a tool for PT. SMART Tbk., by formulating a Sustainability Balanced Scorecard. The Sustainability Balanced Scorecard was developed through a series of interviews and report analysis which resulted in 4 main frameworks: the Balanced Scorecard, Cause-and-Effect Relationship Diagram, Sustainability Balanced Scorecard and the Strategy Map. The results provide suggestions to achieve the company’s vision, mission, and strategic objective by leveraging sustainable practices.

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