Author(s): Phan Thanh Tam
Industrial Revolution 4.0 has been happening at a fast pace that affecting all aspects of the globe, including Vietnam. The banking service considered to be most strongly influenced by industry 4.0. This new wave of technology is also making evident changes in the banking sector, especially changing the distribution channel and traditional banking products and services. Moreover, industry 4.0 will help Vietnam's financial sector participate more and more effectively in the global value chain, in the financial services market, and contribute positively to its growth. Therefore, this paper's primary goal is to determine the 4.0 factor impacting the bank service of commercial banks in Dong Nai province. The researcher surveyed 300 customers of commercial banks in Dong Nai province, Data collected from June 2020 to July 2020, and the researcher applied linear regression analysis. The paper's findings have the three factors affecting the bank service of commercial banks in Dong Nai province with a significance level of 0.05.