Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)


Implementing Total Quality Management in a Retail Bank in the Kingdom of Bahrain

Author(s): Minwir Al-Shammari, Saleh Isa

The study's primary purpose was to investigate the implementation of total quality management (TQM) in a retail bank in the Kingdom of Bahrain. The study used a random sampling method to distribute 131 questionnaires, out of which 120 have been returned. The findings indicated that the proper TQM within the organization ensures better operations and functions through employee participation and training. The study recommends that employees in the banking sector in Bahrain need to maintain the quality standards and provide them with regular exercise and education to participate in quality care.

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