Author(s): Muhammad Alshurideh
All organizations seek success year after year. Staff is the engine for any success. Accordingly, the organization will always succeed if employees are content and fully engaged. Low work engagement may affect well-being and job performance. Many organizations are focusing on evaluating and enhancing employee engagement. However, what factors affecting employee’s engagement have not yet been studied in depth from scholars. A systematic review had been done in a previous study and the study model has been determined upon. This study took the research further to conduct a qualitative study through focus groups approach to study the predetermines factors that affect employees engagement and how such engagement affect firm performance. The seven main employee engagement factors studied are job enrichment, effective leadership interventions, emotional intelligence, trust and justice, and CSR intervention. More research is required to measure the influence of such factors to analyze and to design the best work environment for the UAE telecom sector.