Author(s): Kfir Manor
In recent years, several regulatory guidelines and models have been published, offering recommended practices for designing and managing effective corporate compliance programs. However, previous studies have debated the effectiveness of these programs. This study examines the practices adopted by multinational organizations (MNCs) and compares them to compliance officers' perceptions of the effectiveness of compliance eTraining programs (Computer-Based Training). Data were collected from 93 compliance officers and classified into four training phases: Needs Assessment, Design & Development, Implementation, and Evaluation. An effectiveness score was measured based on a proposed model. The study revealed significant positive correlations between the recommended practices (as reflected in the model score) and the compliance officers' perceptions. The findings provide a normative method for both corporations and regulators to assess the effectiveness of compliance training programs and the extent to which recommended practices are adopted, including practices that go beyond regulatory guidelines.