Journal of Legal, Ethical and Regulatory Issues (Print ISSN: 1544-0036; Online ISSN: 1544-0044)


Organizational Implications of Technology Adoption at the Malaysian Civil Courts

Author(s): Ani Munirah Mohamad, Zaiton Hamin, Mohd Bahrin Othman

Technology is increasingly adopted in various aspects of life including for the management of judicial matters at the courts. This study seeks to examine the organizational implications of technology adoption at the Malaysian civil courts. Engaging in qualitative research approach involving four case studies in Malaysia, the research found numerous organizational implications of technology adopted at the courts. Firstly, such adoption gives rise to improved organizational structure at the courts. Secondly, the productivity and efficiency of the court routines increased following the constant and increasing use of such technology. Thirdly, the technologies also lead to transparent court processes and proceedings. Fourthly, it was found that the re-skilling of human resources and training are also promoted with the use of such technologies. Intended as a catalyst for future research, the paper concludes by recommending that future direction should focus on empirical data to further corroborate the findings of the present study.

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