Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)


Quality of Work Life (QWL) and its Impact on Employee Turnover-A Comparative Study with Respect to IT and Hospital Sector

Author(s): K. Subha, K.A. Asraar Ahmed, S. Senthilkumar

Quality of Work life is an approach that is concerned with the overall climate of work and the impact that the work has on people as well as on organisational effectiveness. The presence of good Quality of work life in organisations leads to higher positive outcomes. There are studies on QWL in different sectors like banking, steel, food processing, and hospitals but there is not much comparative study of QWL within the service sectors like IT and hospitals in Indian context. The intention of this study is to analyse the perception of employees towards the QWL in IT firms and hospitals and its impact on employee turnover. The sample consists of 223 respondents chosen using convenient sampling technique, 110 samples from IT firms and 113 samples from hospitals working in Karnataka and Tamilnadu. IT firms chosen for the study holds a minimum of 100 employees and hospitals chosen for the study has a minimum of 100 beds. The constituted variables in the questionnaire were subjected to reliability test and have a score of above 0.7 as Cronbach’s alpha. The data was collected using structured questionnaire and analysed using Independent sample t- test and multiple regressions. The study found the influencing QWL factors on employee turnover in IT firms and hospitals. There is a significant variance in the level of perception of employees on QWL; the perception towards QWL is higher among the IT workforce compared to hospital workforce.

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