Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)

Abstract

Role of Knowledge Processes as a Mediator Variable in Relationship between Strategic Management of Human Resources and Achieving Competitive Advantage in Banks Operating in Jordan

Author(s): Hazem Khaled Shehadeh, Maan Hussein Mansour

This research is concerned with studying direct and indirect relationship between strategic management of human resources and achieving competitive advantage through knowledge processes as a mediator variable in banks operating in Jordan. To achieve this, a sample of 348 managers, assistant managers, heads of departments and their assistants in significant departments, which have direct relation with this study. Study results showed that there is a significant relationship between applying strategic management of human resources in banks operating in Jordan and achieving competitive advantage (lowest cost, quality, creativity). In addition, the existence of a significant relationship between applying strategic management of human resources in banks operating in Jordan in question and knowledge processes (knowledge generation, knowledge sharing, and knowledge application). The existence of a significant relationship between practicing knowledge processes and achieving competitive advantage (lowest cost, quality, creativity)as well as the existence of a significant indirect relationship between applying strategic management of human resources in banks operating in Jordan in question and achieving competitive advantage through knowledge processes as a mediator variable