Journal of Legal, Ethical and Regulatory Issues (Print ISSN: 1544-0036; Online ISSN: 1544-0044)


The Adoption of E-banking in Jordan and Its Impact on Jordanian Customers

Author(s): Mohammed Nadem Dabaghia

Electronic communications and e-commerce have altered the banking business both in inside operations and in managing clients, and current clients in developed nations have exclusive standards of service quality gave from banks to meet their satisfaction; notwithstanding, many individuals oppose such change and remain established in conventional high-street banking designs, especially in developing nations. This paper utilizes a quantitative survey and interviews to investigate clients' points of view on the e-banking framework in Jordan, characterizing e-banking phrasing and its capacities and the benefits and limits of e-banking applications to investigate the effect of e-banking on customary services. It finds that e-banking reception positively affected Jordanian banks and customers' satisfaction rates, dependability and staggeringly sure word of mouth for the banks. The paper additionally recognizes not set in stone customers' satisfaction with online banking. In light of the findings a few suggestions are given to expand e-banking adoption in Jordan.

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