Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)


The Effect Factors of Knowledge Sharing and E Service Quality on Employee Performance in Syariah Hospital Indonesia

Author(s): Mochamad Malik Akbar Rohandi, Allya Roosallyn Assyofa, Asni Mustika Rani, Putri Fariska

The Developments in technology have great effect on many activities, in health organizations expected to encourage better hospital performance. Increasing employee knowledge must support and relate to technological developments through knowledge sharing, and the management information systems in hospitals must be controlled from the user's point of view using the e-service quality method. The purpose of this study was to determine the effect of knowledge sharing and e-service quality management information systems on employee performance in Islamic hospitals that have followed global budget rules in West Java. This research uses quantitative method with causal research type. Information is collected directly from the objects to find out the opinion and from related secondary data. The data were processed, analyzed, and conclusions were drawn using the cross-sectional method. The results of the analysis show that the variables of knowledge sharing and e-service quality both partially and simultaneously have a positive effect on employee performance. The minimum score from the indicator is social interaction on knowledge sharing and employee initiative on employee performance.

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