Author(s): Fatima Lahcen Yachou Ait Yassine
The study aimed at investigating the effect of business process engineering on organizational capabilities of five-star hotels in Jordan. Using a questionnaire-based survey, data were harvested from a purposive sample encompassed managers of such hotels via Google forms. IBM SPSS 24.0 and AMOS 23.0 software were used to conduct structural equation modeling for the purpose of hypotheses testing. The results revealed that organization restructure had the greatest effect on organizational capabilities, followed by information technology and employee empowerment, while administrative commitment had the lowest effect on hotels’ organizational capabilities. As such, managers are requested to consider communication relationships with their employees, encourage work teams as well as dialogue, in addition to flatten their organizational structures.