Journal of Legal, Ethical and Regulatory Issues (Print ISSN: 1544-0036; Online ISSN: 1544-0044)


The effectiveness of implementation of the online single submission program in the process of getting SME licenses for community economic empowerment during the covid-19 pandemic in Langkat regency North Sumatra province

Author(s): Mukidi, Marzuki, Nelvitia Purba, Murad Daeng Patiroang, Rudy Pramono

By issuing a business license through Online Single Submission (OSS), the business community can easily access capital and access to government business assistance in empowering the community's economy. During Covid-19 pandemic, the scope of human activity must be limited to prevent wider Covid-19 transmission, so that the government implements this OSS program to the public in obtaining business rights permits. For this reason, the effectiveness of the implementation of OSS Program in the Process of Obtaining SMEs Permits for Community Economic Empowerment During the Covid-19 Pandemic In Langkat Regency, North Sumatra Province, is a priority so that the bureaucracy in obtaining permits can be realized. The theory used is Effectiveness Concept Theory. The word effectiveness comes from the effective syllable which comes from the English word effective, which means something that has been done well. Electronic service theory is defined as an act, effort or performance whose delivery is mediated by information technology. The research method used is a research and development method (Research And Develompent). Based on the results of the research on OSS Policy in business licensing services at the Investment Office and One Stop Integrated Services, Langkat Regency, it is still less effective due to the condition and ability of the community to input data requirements for obtaining permits, facilities and infrastructure that are less supportive and the realization of support from relevant agencies in Langkat Regency, Sumatra Business.

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