Author(s): Ehab Abdul Raheem Alshatnawi, Rami Muneer Mahmoud
The research examines the leadership actions of hotel managers and the job satisfaction of staff in five-star hotels in the Aqaba Special Economic Zone Authority (ASEZA) and the connection of these behaviors to gender and expertise variables and their effects on the activation of leadership positions, the promotion of successful trends and the diffusion of experience. The research used the descriptive methodology in its survey type to fit the essence of the analysis, as a sample of its objective was selected from personnel in five-star hotels in Jordan, consisting of (300) staff members and their employees. The research suggested that the conduct of hotel managers was of a negative nature, since the analysis revealed that there was a negative relationship with each dimension of the relationship between the manager and the worker and the aspects of job and authority, although there was no relationship between the dimension of the relationship between the manager and the worker and the legal dimension.
The study proposed a set of recommendations which, in their entirety, centered on the significance of human relations within the hotel and provided them with sufficient treatment to achieve a better level of job satisfaction for all workers and at their different administrative levels, as well as broadening the basis for involvement in decision-making.