Academy of Entrepreneurship Journal (Print ISSN: 1087-9595; Online ISSN: 1528-2686)


The Mediating Role of Motivation between Organizational Climate and Organizational Citizenship behaviour in the Jordanian Telecommunication Companies

Author(s): Amneh Almaqableh, Khatijah Omar, Azlinzuraini Ahmad, Nuri Herachwati and Hazriyanto

The study's goal was to determine the computerized organizational climate (OC) and their relationship to improving the organizational citizenship behaviour with motivation as mediating of the employees of the Jordanian telecommunication companies. A questionnaire was prepared and produced to gather data and measure the study variables in order to meet the study's objectives. SmartPLS (3.3.2) was used. 350 randomly selected respondents from three major telecommunication companies in Jordan were given the self-administered questionnaire. The study found the following direct effects are positive and significant namely, OC on OCB (β=0.484; P = 0.000), OC on motivation (β=0.852; P = 0.000), and motivation on OCB (β=0.383; P = 0.013). The study also found motivation mediates the relationship between OC and OCB. Overall, the findings support OC and its link to motivation as a means for businesses to assist employees in improving their OCB.

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