Author(s): Marwan M. Shammot
This investigation intended to gauge the effect of health service quality on patient's satisfaction in the hospitals of public and private areas in Jordan. To accomplish the point of this examination an irregular example of inpatients was picked to lead this investigation inside. The example comprised of 450 inpatients. To decide the effect of health service quality on patient's satisfaction the analyst utilized an extraordinary measure called "SERVPERF" which was planned exceptionally to gauge the quality of service in various Service areas the substance legitimacy of the measure directed by panel judges and all through the numerous utilization of this measure throughout the time. The dependability of the measure processed utilizing Cronbach alpha and the outcome demonstrated that the inward consistency of the measure was 90%. The result revealed that there is an Effect for the health service quality on patient's satisfaction, also there is a critical measurable distinction of the effect of health service quality on patient's satisfaction between hospitals of public and private area notwithstanding that the responsiveness reduction of health service quality has the most minimal mean out of other service quality decreases openly and private areas. This study finds out many recommendations that the hospital's administration in both public and private sector should to raise up the employee's qualifications to ward assimilation of the patients need and wants such as to tell them exactly when service will be performed, and to submit prompt service for the patients, and the employees should have the willing to help patients while the hospital's administrations should put mechanisms to keep in touch with patients after discharge to hear from them about their Hospitals service and the extent of their satisfactions because the patients after discharge feet freely to say and criticize.