Author(s): Reyad Abdallah Alkhawaldah, Waleed Kalf Al-zoubi, Feras Suliman Alshalabi, Hasan Khaled Alawamleh, Musa Ahmad Alsaudi, Majedah Ahmad Abu Zant, Ahmad Hashem Al-assaf
This study aimed to explore the role of employees empowerment strategy (employee training, organizational confidence, job enrichment, and delegation of authority) in achieving organizational Ambidexterity (exploratory innovation, exploitative innovation, and flexible organizational structure), with the existence of creative behavior as a mediating variable at Jordanian telecom company’s environment. The descriptive analytical method has been used through data collection by means of a questionnaire distributed to Jordanian telecom company’s After the statistical analysis of the questionnaire, appeared several key findings most important of which are creative behavior mediates the relationship between strategy of delegation of authority and flexible organizational structure although did not mediate the relationship between (employee training, organizational confidence, and job enrichment) and flexible organizational structure. Initially this study recommended that Theoretical and practical implication are considered.