Academy of Strategic Management Journal (Print ISSN: 1544-1458; Online ISSN: 1939-6104)


Total Quality Management on Organisational Performance in Selected Microfinance Banks in Lagos State

Author(s): Ukpeibo Ejiro Gift, Uwalomwa Uwuigbe, Usendiah Edu Joseph, Okolo Somto John

This study aimed at examining the effect of total quality management on organisational performance of microfinance banks in Lagos State. The study adopted a descriptive survey research design. The Purposive sampling technique was used in selecting 20 license microfinance banks in Lagos State. The total number of employees of the microfinance banks selected was 1085. Taro Yamane formula was used in determining a sample size of 490. The study made use of primary source of data. The research instrument was a structured closed-ended questionnaire. The reliability and validity of the research instrument was assured. The data were analyzed using descriptive statistics and inferential statistics through Statistical Package for Social Sciences (SPSS). Out of the 490 respondents to whom the researcher sent the questionnaire, 451 completely filled and returned theirs and was deemed usable for further analysis. The stated hypotheses were tested and the results revealed that total quality management had a significant and a very strong relationship with organisation performance. The study concluded that total quality management needs to be given adequate attention in Lagos State microfinance banks. It was recommended that total quality management be highly integrated as part of the organisation culture.

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