Journal of Organizational Culture, Communications and Conflict (Print ISSN: 1544-0508; Online ISSN: 1939-4691 )

Reviews: 2023 Vol: 27 Issue: 4S

Computer−Mediated Communication: Bridging the Digital Divide

Abdul Alim, University of Baghdad

Citation Information: Alim, A. (2023). Computer-mediated communication: bridging the digital divide. Journal of Organizational Culture Communications and Conflict, 27(S4), 1-2.


In today's interconnected world, computer-mediated communication (CMC) has become an integral part of our daily lives. This article explores the multifaceted nature of CMC, examining its evolution, impact on society, advantages, and challenges. We delve into the various forms of CMC, including email, social media, and video conferencing, and discuss their role in bridging geographical gaps while also posing new obstacles in the form of online etiquette and privacy concerns. Through a comprehensive analysis, this article sheds light on the transformative power of CMC and the need for individuals and societies to adapt to this ever-evolving communication landscape.


Computer-Mediated Communication, CMC, Digital Communication, Online Etiquette, Social Media, Privacy, Technology, Virtual Communication.


Computer-mediated communication (CMC) has revolutionized the way we connect, collaborate, and communicate. In a world where technology is deeply embedded in our lives, CMC has emerged as a powerful tool, allowing individuals and organizations to interact across vast distances with ease. This article aims to provide a comprehensive overview of CMC, its evolution, impact on society, advantages, and challenges (Anderson, 2006).

Evolution of CMC: The roots of CMC can be traced back to the early days of the internet when email became the primary mode of digital communication. Over time, CMC has evolved to include a wide range of platforms and tools, such as instant messaging, social media, video conferencing, and virtual reality environments. These technologies have enabled real-time interactions, making the world feel smaller and more interconnected (Boyd, 2014).

Impact on Society: CMC has had a profound impact on society. It has bridged geographical divides, allowing people from different corners of the globe to connect, share ideas, and collaborate. Businesses leverage CMC for remote work, expanding their talent pool and reducing operational costs. Additionally, CMC has played a pivotal role in social activism and political movements, providing a platform for grassroots organizing and global awareness.

Advantages of CMC

Accessibility: CMC breaks down physical barriers, making communication possible for individuals with disabilities or those in remote areas (Hampton & Wellman, 2003).

Efficiency: Email, instant messaging, and video conferencing streamline communication, reducing the need for physical meetings and travel.

Global reach: Social media platforms enable individuals and businesses to reach a global audience, fostering cross-cultural connections.

Information sharing: CMC facilitates the rapid dissemination of information, enhancing education and knowledge exchange.

Asynchronous communication: Email and messaging allow for communication at convenient times, accommodating different time zones and schedules (Rheingold, 2000).

Challenges of CMC

Online etiquette: Maintaining politeness and respect can be challenging in the absence of face-to-face interactions, leading to miscommunication and conflicts.

Privacy concerns: Data breaches and privacy violations are persistent concerns in the digital realm, raising questions about the safety of personal information.

Digital divide: Not everyone has equal access to technology, creating a digital divide that limits the benefits of CMC to certain populations.

Isolation: Overreliance on CMC can lead to feelings of isolation and detachment from real-world interactions (Walther, 1996).

Misinformation: The rapid spread of false information on social media platforms poses a threat to public discourse and knowledge accuracy.


Computer-mediated communication has transformed the way we connect and interact. Its evolution from simple email to a plethora of digital platforms has shaped our personal and professional lives. While CMC offers numerous advantages, it also presents challenges that require careful consideration. As we navigate this digital landscape, it is essential to promote online etiquette, address privacy concerns, and strive for inclusivity to ensure that CMC continues to bridge gaps rather than create new divides.


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Received: 02-Aug-2023, Manuscript No. JOCCC-23-13957; Editor assigned: 04-Aug -2023, Pre QC No. JOCCC-23-13957(PQ); Reviewed: 18-Aug -2023, QC No. JOCCC-23-13957; Published: 26-Aug -2023

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