Author(s): Baljinder Kaur, Stuti Pandit
The historical transition in the banking and payment industry had begun in India in 1996 when ICICI Bank introduced Internet banking as an alternative mode of banking. From there onwards, the continuous technological advancements are the driving forces for digitizing the landscape of banking and payment industry in India to the next level. This review is an examination of past studies based on the evolution of internet banking to the emergence of digital payment methods. This study is an attempt to review literature of nationally and internationally reputed journals spanned from 1999 to 2022. The review apparently suggests that the adoption of internet/mobile banking will continue in the near future. The findings also evidently demonstrated that the factors affecting Internet/Mobile banking adoption then and now remained similar in nature. This study also offers a framework for the research scholars in this emerging research area.